Terms and Conditions

Last Updated: January 3, 2026

Welcome to Neb.co (“the Site”), operated by New England Biologics (“New England Biologics,” “we,” “us,” or “our”). By accessing or using our Site, purchasing products, or engaging with our services, you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree with these Terms, please do not use our Site or purchase our products.

1. General Disclaimer

Research Use Only: All products sold by New England Biologics are strictly for laboratory and research purposes only. They are not intended for human or veterinary use, consumption, or any form of personal application. By purchasing our products, you acknowledge and agree that:

You are a qualified researcher, academic institution, or licensed professional conducting legitimate scientific research.
You are at least 21 years of age and have the legal authority to purchase and use our products for research purposes.
Our products are not to be used as drugs, food additives, cosmetics, household chemicals, or for any purpose other than in vitro laboratory research.
You assume all risks and liabilities associated with the handling, storage, and use of our products in accordance with applicable laws and regulations.

United States and FDA Compliance: New England Biologics operates in compliance with regulations set forth by the U.S. Food and Drug Administration (FDA). Our products are sold exclusively as research chemicals and are not approved by the FDA for human consumption, medical treatment, or diagnostic purposes. The FDA classifies peptides not approved as drugs as unapproved new drugs under the Federal Food, Drug, and Cosmetic Act (FD&C Act), and their use in humans or animals is prohibited unless conducted under an FDA-approved Investigational New Drug (IND) application. New England Biologics explicitly prohibits and does not support the use of its products in any manner that violates FDA regulations, including but not limited to their use as pharmaceuticals, dietary supplements, or medical devices. Customers are solely responsible for ensuring that their research activities comply with FDA regulations, including obtaining necessary approvals for clinical research. Any misuse of our products in violation of FDA guidelines is at the customer’s sole risk and liability, and New England Biologics disclaims any responsibility for such actions.

No Medical Advice: Information provided on neb.co, including product descriptions, scientific resources, or blog content, is for informational purposes only and does not constitute medical, veterinary, or professional advice. Consult a qualified professional for advice related to health, medical, or veterinary applications.

Compliance with Laws: You are responsible for ensuring that your purchase, possession, and use of our products comply with all applicable federal, state, local, and international laws and regulations, including but not limited to regulations enforced by the U.S. Food and Drug Administration (FDA), Drug Enforcement Administration (DEA), and other regulatory bodies in your jurisdiction. New England Biologics does not condone or support the use of its products in violation of any laws.

2. Product Sales and Use

Product Availability: All products are subject to availability. We reserve the right to limit quantities, refuse orders, or discontinue products at our discretion without prior notice.

Pricing and Payment: Prices are listed in U.S. dollars (USD) and are subject to change without notice. All orders are processed upon receipt of full payment via secure payment methods provided on the Site. We are not responsible for any additional fees, such as taxes, customs duties, tariffs, VAT, or international transaction fees that may apply to your order.

Quality Assurance: Our products are manufactured in facilities compliant with WHO/GMP and ISO 9001:2015 standards to ensure high purity and quality for research purposes. However, we make no warranties regarding the suitability of our products for any specific research application. You are responsible for verifying the appropriateness of our products for your intended use and ensuring compliance with all applicable regulations in your jurisdiction.

No Resale: Products purchased from neb.co are for your own research use and may not be resold, redistributed, or used for commercial purposes without express written consent from New England Biologics.

3. Shipping and Delivery

Worldwide Shipping: We ship to qualified researchers and institutions worldwide, subject to availability and compliance with all applicable international, federal, state, and local laws. International orders may be subject to customs regulations, import/export restrictions, import duties, taxes, fees, and documentation requirements imposed by the destination country.

Customer Responsibility for International Compliance: You are solely responsible for:

Verifying that our products can be legally imported into your country or region
Obtaining any required import permits, licenses, or authorizations
Compliance with all applicable import/export laws and customs regulations
Payment of all customs duties, taxes, tariffs, VAT, or other fees assessed by your country
Providing accurate customs documentation and declarations

Restricted Destinations: We reserve the right to refuse shipments to any destination where the import of research peptides is prohibited, restricted, or requires special authorization that has not been obtained. Certain countries may classify research peptides as controlled substances or require specific import permits.

Shipping Process: Orders are processed and shipped via secure, reliable carriers. Shipping times are estimates only and are not guaranteed. Delivery times may vary significantly based on destination, customs processing, international regulations, and carrier performance. We are not responsible for delays caused by customs inspections, regulatory holds, or other circumstances beyond our control.

Documentation Requirements: International customers may be required to provide additional documentation, including but not limited to institutional research credentials, certificates of analysis requests, import permits, or end-user statements. Failure to provide required documentation may result in order cancellation or shipment delays.

Risk of Loss: Risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for delays, loss, damage, seizure, or rejection of products during transit, including those caused by customs inspections, regulatory actions, international shipping complications, or carrier performance.

Refused, Seized, or Undeliverable Orders: If an order is refused, seized by customs, or undeliverable due to an incorrect address, incomplete documentation, customs issues, regulatory restrictions, or other customer error, you are responsible for any additional shipping costs, duties, fees, or losses. No refunds will be issued for orders refused by customers or seized/rejected by customs or regulatory authorities.

4. Returns and Refunds

No Returns for Research Products: Due to the nature of our products and international shipping considerations, all sales are final. We do not accept returns or issue refunds except in cases of defective or incorrect products shipped by New England Biologics.

Defective or Incorrect Products: If you receive a defective or incorrect product, contact us at [email protected] within 7 days of receipt with photographic evidence and order details. We may issue a replacement or refund at our sole discretion, provided the product is returned in its original condition and packaging where feasible. International returns may not be possible due to customs and shipping restrictions.

Non-Delivery: Claims for non-delivery must be reported within 14 days of the order date. We will investigate and, if applicable, may issue a replacement or refund at our discretion. We are not responsible for non-delivery caused by customs seizure, regulatory actions, incorrect addresses, or insufficient documentation provided by the customer.

Order Cancellation: Cancellations must be requested by email to [email protected] before the order has shipped. Once the order has shipped, you may not cancel your order. If you placed an order and have not paid yet and no longer want the order, please email us immediately. We will do our absolute best to assist you as quickly and satisfactorily as possible.

No Refunds for Customs Issues: We do not provide refunds for orders that are delayed, seized, rejected, or destroyed by customs authorities or regulatory agencies. It is your responsibility to understand and comply with your country’s import regulations before placing an order.

5. Intellectual Property

All content on neb.co, including text, images, logos, trademarks, scientific resources, product descriptions, and proprietary materials, is the property of New England Biologics or its licensors and is protected by U.S. and international copyright, trademark, and intellectual property laws. You may not reproduce, distribute, modify, display, perform, or create derivative works from any content without prior express written permission from New England Biologics.

6. Privacy and Security

Your privacy is important to us. Our Privacy Policy, available on the Site, governs the collection, use, storage, and protection of your personal information. All transactions are secured using industry-standard SSL encryption technology, and we implement reasonable administrative, technical, and physical measures to protect your data. However, we cannot guarantee absolute security and are not liable for unauthorized access to your information resulting from circumstances beyond our reasonable control, including but not limited to third-party breaches, transmission interception, or acts of cybercriminals.

7. Limitation of Liability

To the fullest extent permitted by applicable law:

New England Biologics, its affiliates, officers, directors, employees, agents, suppliers, and partners shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of our Site, products, or services, including but not limited to damages for loss of data, profits, research outcomes, business interruption, or equipment damage, even if we have been advised of the possibility of such damages.
Our products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, title, or non-infringement.
Our total aggregate liability for any and all claims related to your purchase or use of our products, regardless of the form of action (whether in contract, tort, negligence, strict liability, or otherwise), shall not exceed the amount you paid for the specific product giving rise to the claim.
We are not liable for any failures, delays, or disruptions in service or product delivery caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, epidemics, pandemics, telecommunications failures, power outages, customs delays, or carrier performance issues.

8. Disclaimer of Warranties

neb.co, operated by New England Biologics (“New England Biologics,” “we,” “us,” or “our”), provides content and services on this website (the “Site”) as a service to you, our customer. The Site is intended solely for qualified researchers purchasing research-only peptide products. The following disclaimer outlines the terms under which the Site, its content, services, and products are provided, and by accessing or using the Site, you agree to be bound by this Disclaimer of Warranties.

No Warranties for Content or Site Functionality

neb.co does not guarantee that the Site contains comprehensive, accurate, or complete information about all applications, uses, suitability, or characteristics of the research peptides sold. The content on the Site, including product descriptions, scientific resources, technical specifications, and other materials, may not address your specific research needs, personal circumstances, regulatory requirements, or intended use of our products.

All content, the Site’s server, and the services and products provided by neb.co are offered on an “AS IS” and “AS AVAILABLE” basis without any warranties of any kind, whether express, implied, statutory, or otherwise. New England Biologics expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, quiet enjoyment, or freedom from computer virus or other harmful components.

New England Biologics expressly disclaims liability for technical failures, including but not limited to hardware or software malfunctions, server downtime, incomplete or delayed data transmissions, technical inaccuracies, typographical errors, data corruption, or unauthorized access to user data by third parties. Furthermore, New England Biologics does not represent or warrant that the Site will operate uninterrupted or error-free, that defects will be corrected, or that the Site or the server that makes it available is free from viruses, malware, ransomware, or other harmful components that could damage your computer system, mobile device, or network.

You are solely responsible for implementing adequate data protection measures, maintaining backups of your information, installing and maintaining virus-scanning and security software, and bearing all costs associated with servicing or repairing any equipment or systems used in connection with the Site.

No Warranties for Content Accuracy or Third-Party Materials

To the fullest extent permitted by applicable law, New England Biologics, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, consultants, and partners disclaim and exclude all warranties, express, implied, or statutory, with respect to the Site’s content, including but not limited to warranties of accuracy, completeness, currentness, reliability, or error-free operation.

New England Biologics does not warrant that the content, information, or materials on the Site are accurate, complete, current, or error-free. Scientific information, product specifications, pricing, availability, and other details may change without notice. The Site may include content, information, opinions, recommendations, or materials provided by third parties, including customers, suppliers, manufacturers, or other users, and New England Biologics acts solely as a distributor or conduit of such content, not as a publisher or endorser.

New England Biologics makes no warranties, representations, or guarantees regarding the completeness, accuracy, timeliness, reliability, quality, or usefulness of any third-party information, opinions, recommendations, or offers. We do not endorse, guarantee, or warrant the performance, credentials, compliance, or reliability of any third party, including their compliance with any law, rule, regulation, policy, or industry standard. You acknowledge and agree that any reliance on third-party content or materials is undertaken at your sole risk and discretion.

No Endorsement of Linked Sites

The Site may contain links to external websites, resources, references, or third-party content for informational or educational purposes. New England Biologics does not endorse, control, monitor, review, or assume any responsibility for the content, accuracy, completeness, legality, reliability, privacy practices, or availability of any linked sites or external resources.

We are not responsible for any content on linked sites, even if such content is unlawful, harassing, libelous, defamatory, privacy-invading, abusive, threatening, harmful, vulgar, obscene, tortious, or otherwise objectionable, or if it infringes or may infringe the intellectual property rights, privacy rights, or other rights of any person or entity. Your use of any linked sites or external resources is entirely at your own risk, and New England Biologics disclaims all liability for any damages, losses, costs, or expenses arising from or related to such use.

No Warranties for Product Performance

New England Biologics does not warrant, represent, or guarantee that the research peptides or other products sold on the Site will meet or satisfy your specific research requirements, objectives, or expectations, or that they are suitable, appropriate, or fit for any particular purpose or use. While our products are manufactured in facilities that comply with WHO/GMP and ISO 9001:2015 quality standards, the suitability, appropriateness, and fitness of our products for your specific research purposes, applications, or regulatory requirements is your sole responsibility to determine and verify.

Before using any product, you should independently confirm and verify all critical information, including but not limited to product specifications, purity levels, molecular weight, sequence accuracy, storage requirements, handling procedures, safety data, and regulatory compliance, by consulting the product packaging, accompanying documentation, certificates of analysis, material safety data sheets (MSDS), and other authoritative sources.

New England Biologics disclaims any and all liability for research outcomes, experimental results, data loss, contamination, equipment damage, personal injury, property damage, or any other consequences, damages, or losses arising from or related to the purchase, handling, storage, or use of our products, regardless of the cause. As expressly stated in our Terms and Conditions, all products are intended and sold strictly for in vitro laboratory research only and are not intended, designed, approved, or authorized for human use, veterinary use, clinical applications, diagnostic purposes, therapeutic purposes, or consumption of any kind, in strict compliance with U.S. Food and Drug Administration (FDA) regulations and international regulatory requirements.

FDA Compliance and Research Use

All products sold by neb.co are research chemicals intended solely for in vitro laboratory research and are not approved, cleared, or authorized by the FDA for human consumption, medical treatment, diagnostic purposes, therapeutic applications, or veterinary use. The FDA classifies unapproved peptides as unapproved new drugs under the Federal Food, Drug, and Cosmetic Act (FD&C Act), and their use in humans or animals is strictly prohibited unless conducted under an FDA-approved Investigational New Drug (IND) application or other appropriate regulatory authorization.

New England Biologics does not warrant, represent, or guarantee that its products comply with FDA requirements, regulations, or standards for any use beyond in vitro laboratory research conducted in controlled settings by qualified researchers. You are solely and exclusively responsible for ensuring that your purchase, possession, handling, storage, and use of our products complies with all applicable FDA regulations, DEA requirements, and other federal, state, local, and international laws, regulations, ordinances, and regulatory requirements in your jurisdiction.

New England Biologics expressly disclaims any and all liability for misuse, unauthorized use, illegal use, or non-compliant use of its products in violation of FDA guidelines, DEA regulations, or other legal or regulatory requirements, and such misuse is undertaken entirely at your own risk and liability.

International Regulatory Compliance

Customers outside the United States are solely responsible for ensuring compliance with all applicable laws, regulations, import/export restrictions, and regulatory requirements in their country or jurisdiction, including but not limited to regulations governing the import, possession, handling, storage, and use of research chemicals and peptides. Regulatory requirements vary significantly by country and jurisdiction, and it is your obligation to understand and comply with all applicable requirements before ordering.

Limitation of Liability

As partial consideration for your access to and use of the Site and its content, services, and products, you expressly acknowledge and agree that New England Biologics, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, consultants, and partners are not liable or responsible for any decisions, actions, omissions, or inactions you take or fail to take based on the Site’s content, information, materials, or resources.

The aggregate liability of New England Biologics, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, consultants, and partners, arising from or related to your access to or use of the Site, your purchase or use of products, or any other matter related to these Terms, regardless of the form of action or claim (whether in contract, warranty, tort, negligence, strict liability, fraud, misrepresentation, or otherwise), is strictly limited to the total purchase price of the specific items you purchased in the applicable transaction giving rise to the claim.

In no event shall New England Biologics, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, consultants, or partners be liable for any direct, indirect, special, incidental, consequential, exemplary, or punitive damages, even if advised of the possibility of such damages, including but not limited to damages for loss of data, research outcomes, business profits, revenue, opportunities, goodwill, use, equipment damage, personal injury, emotional distress, or any other pecuniary or non-pecuniary loss.

This is a comprehensive limitation of liability that applies to all losses, damages, claims, and causes of action of any kind or nature whatsoever. If you are dissatisfied with the Site, its content, services, products, or these Terms, your sole and exclusive remedy is to discontinue using the Site and cease purchasing our products.

Because some jurisdictions do not allow the exclusion or limitation of liability for incidental, consequential, or certain other types of damages, the above limitations may not apply to you in whole or in part. However, in such jurisdictions, our liability shall be limited to the greatest extent permitted by applicable law, and the remainder of this Disclaimer and these Terms shall remain in full force and effect.

9. Indemnification

You agree to indemnify, defend, and hold harmless New England Biologics, its affiliates, subsidiaries, officers, directors, employees, agents, suppliers, consultants, partners, and assigns (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, suits, proceedings, liabilities, judgments, damages, losses, costs, and expenses (including reasonable attorneys’ fees, expert witness fees, and litigation costs) arising from, related to, or in connection with:

Your use or misuse of our Site, products, services, or content
Your violation of these Terms and Conditions or any applicable laws, regulations, or third-party rights
Your breach of any representations, warranties, or obligations set forth in these Terms
Your negligent, reckless, or intentional acts or omissions related to the handling, storage, or use of our products
Any claims by third parties arising from your use of our products or services
Your failure to comply with applicable laws, including FDA regulations, DEA requirements, import/export laws, or international regulations

This indemnification obligation shall survive the termination of these Terms and your use of the Site or our products.

10. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from or related to these Terms, your use of the Site, or your purchase of our products, shall be governed by, construed, and enforced in accordance with the laws of the Republic of Georgia, without regard to its conflict of law principles.

Any legal action, suit, or proceeding arising from or related to these Terms, your use of the Site, or your purchase of our products must be brought exclusively in the courts located in Tbilisi, Republic of Georgia. You hereby irrevocably consent and submit to the personal jurisdiction and venue of such courts and waive any objection on the grounds of inconvenient forum or otherwise.

By using the Site or purchasing our products, you agree to the application of the laws of the Republic of Georgia and the exclusive jurisdiction of the courts in Tbilisi, waiving any right to bring claims in another jurisdiction to the extent permitted by law.

11. Modifications to Terms

We reserve the right to update, modify, amend, or revise these Terms and Conditions at any time, at our sole discretion, without prior notice to you. Any changes, modifications, or amendments to these Terms are effective immediately upon posting to the Site with an updated “Last Updated” date. Your continued access to or use of the Site or purchase of products after such posting constitutes your binding acceptance of the revised Terms.

It is your responsibility to review these Terms periodically for changes. If you do not agree to any changes or modifications to these Terms, you must immediately discontinue use of the Site and cease purchasing our products.

12. Termination

We reserve the right, in our sole discretion, to suspend, restrict, or terminate your access to the Site, your ability to purchase products, or your use of our services at any time, without prior notice or liability, for any reason or no reason, including but not limited to:

Violation of these Terms and Conditions
Suspected fraudulent, abusive, or illegal activity
Providing false, misleading, or inaccurate information
Misuse of our products in violation of applicable laws or regulations
Failure to pay for orders or chargebacks
Any conduct that we determine, in our sole discretion, to be harmful to New England Biologics, other customers, or third parties

Upon termination, your right to use the Site and purchase products will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnity obligations, and limitations of liability.

13. Contact Information

For questions, concerns, comments, or support regarding these Terms and Conditions, our Disclaimer, our products, orders, shipping, or any other matters, please contact us at:

New England Biologics Email: [email protected] Website: neb.co Legal Requests: [email protected]

We strive to respond to all inquiries within 1-2 business days. For order-specific questions, please include your order number in your communication.

14. Miscellaneous

Entire Agreement: These Terms and Conditions, together with our Privacy Policy and any other legal notices or agreements posted on the Site, constitute the entire agreement between you and New England Biologics regarding your use of the Site and purchase of our products, and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, whether written or oral.

Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its intent, or if such modification is not possible, such provision shall be severed from these Terms. The remaining provisions shall remain in full force and effect and shall not be affected by the invalid, illegal, or unenforceable provision or by its severance.

No Waiver: Our failure or delay in exercising or enforcing any right, power, or provision of these Terms shall not constitute or be deemed a waiver of that right, power, or provision, nor shall any single or partial exercise of any right, power, or provision preclude any other or further exercise of that or any other right, power, or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of New England Biologics to be effective.

Assignment: You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms without our prior written consent. We may freely assign, transfer, or delegate our rights and obligations under these Terms without restriction. Any attempted assignment or transfer in violation of this provision shall be null and void.

Force Majeure: New England Biologics shall not be liable for any failure or delay in performing its obligations under these Terms due to circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, labor disputes, government actions, epidemics, pandemics, telecommunications failures, power outages, supplier failures, or carrier delays.

Headings: The section headings in these Terms are for convenience only and have no legal or contractual effect. They do not affect the interpretation of these Terms.

Language: These Terms and Conditions are prepared and executed in the English language, which shall be controlling in all respects. Any translation of these Terms is provided for convenience only, and in the event of any conflict or inconsistency, the English version shall prevail.

Parent Company Information: Information about our parent company is available only upon formal request to our legal team at [email protected].